Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write ‘click’ and I wrote ‘click’."
************ ********* ****
Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
************ ********* ****
Customer: "Do I need a computer to use your software?"
************ ********* ****
Tech Support: "Ok, in the bottom left hand side of the screen,
can you see the ‘OK’ button displayed?"
Customer: "Wow. How can you see my screen from there?"
************ ********* ****
Tech Support: "What type of computer do you have?"
Customer: "A white one."
************ ********* ****
Customer: "How do I print my voicemail?"
************ ********* ****
Customer: "You’ve got to fix my computer. I urgently need to
print document, but the computer won’t boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there’s a sticker saying there’s an Intel inside."
************ ********* ****
Tech Support: "Just call us back if there’s a problem. We’re open
24 hours."
Customer: "Is that Eastern time?"
************ ********* ****
Tech Support: "What does the screen say now?"
Customer: "It says, ‘Hit ENTER when ready’."
Tech Support: "Well?"
Customer: "How do I know when it’s ready?"
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write ‘click’ and I wrote ‘click’."
************ ********* ****
Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
************ ********* ****
Customer: "Do I need a computer to use your software?"
************ ********* ****
Tech Support: "Ok, in the bottom left hand side of the screen,
can you see the ‘OK’ button displayed?"
Customer: "Wow. How can you see my screen from there?"
************ ********* ****
Tech Support: "What type of computer do you have?"
Customer: "A white one."
************ ********* ****
Customer: "How do I print my voicemail?"
************ ********* ****
Customer: "You’ve got to fix my computer. I urgently need to
print document, but the computer won’t boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there’s a sticker saying there’s an Intel inside."
************ ********* ****
Tech Support: "Just call us back if there’s a problem. We’re open
24 hours."
Customer: "Is that Eastern time?"
************ ********* ****
Tech Support: "What does the screen say now?"
Customer: "It says, ‘Hit ENTER when ready’."
Tech Support: "Well?"
Customer: "How do I know when it’s ready?"
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